Privacy Policy

Document Version: 1.0 Last updated: 28 May 2026 Next Scheduled Review: 28 May 2027

1. Introduction

Welcome to businessenglish.coach. I operate as a sole trader in the United Kingdom. This privacy policy explains how I collect, use, and protect your personal data when you visit my website, businessenglish.coach, or engage my services.

I am committed to protecting your privacy. For the purposes of the UK General Data Protection Regulation (UK GDPR), I am the "Data Controller" of your personal information.

2. Contact Details

If you have any questions about this privacy policy or how your data is handled, please contact me directly:

  • Name: Gary Justice

  • Trading Name:businessenglish.coach

  • Email Address: gary@businessenglish.coach

  • Postal Address: 41, Cherwell Drive, Old Marston, Oxford. OX3 0NB.

3. What Personal Data I Collect

I may collect and process the following types of information:

  • Identity Data: Your name and title.

  • Contact Data: Your email address, phone number, and billing/delivery address.

  • Professional & Coaching Data: Information generated or shared during our professional engagements, including executive coaching notes, development plans, session transcripts, and the results of any psychometric profiling instruments (e.g., MBTI, 16PF).

  • Technical Data: Your IP address, browser type, operating system, and how you use my website (collected via cookies).

  • Correspondence Data: Any information you provide when filling out a contact form, requesting a quote, or emailing me.

4. How I Collect Your Data

I collect data from you in two main ways:

  • Directly from you: When you fill out a form on my website, email me, or hire me for services.

  • Automatically: When you browse my website, certain technical data is collected automatically through cookies and similar technologies.

5. How and Why I Use Your Data (Legal Basis)

Under the UK GDPR, I must have a lawful basis to process your data. I use your data for the following reasons:

  • To fulfill a contract: To provide the quotes, services, or products you have requested from me.

  • Consent: Where you have explicitly agreed, such as signing up for a newsletter or accepting tracking cookies. You can withdraw consent at any time.

  • Legitimate Interests: To improve my website, respond to general inquiries, protect my business from fraud, and conduct professional B2B networking and marketing (such as sourcing contact details of relevant organisational stakeholders via platforms like LinkedIn).

6. Who I Share Your Data With

I do not sell your personal data. I only share your information with trusted third-party service providers necessary to run my operations, including:

  • My website hosting and design platform.

  • My email service provider.

  • Secure payment processors (if applicable).

  • Secure cloud productivity platforms used for document storage, scheduling, and communication.

  • AI-assisted synthesis and process-capture tools used to analyse coaching transcripts or develop training resources.

  • HM Revenue & Customs (HMRC) if required by UK tax law.

All third parties are legally required to keep your data secure and process it strictly according to my instructions.

7. International Data Transfers

Some of my third-party service providers (including website hosting, cloud storage, and AI analysis tools) process data on servers located outside the UK, primarily in the United States. When your data is transferred internationally, I ensure it receives an equivalent level of protection by relying on the UK Extension to the EU-US Data Privacy Framework or ICO-approved Standard Contractual Clauses (SCCs).

8. Data Security and Retention

I have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way.

I only keep your personal data for as long as necessary to fulfill the purposes I collected it for, including any legal, accounting, or reporting requirements (for example, HMRC requires tax records to be kept for 5 years).

9. Your Legal Rights

Under UK data protection law, you have rights regarding your personal data, including the right to:

  • Access a copy of the personal data I hold about you.

  • Correct any inaccurate or incomplete information.

  • Erase your personal data (the "right to be forgotten"), subject to legal limitations.

  • Restrict or object to the processing of your data.

  • Withdraw your consent at any time where processing relies on consent.

To exercise any of these rights, please send an email to the business contact address provided in Section 2. Requests are typically addressed within one calendar month.

10. How to Complain

If there are concerns regarding how data is used, please reach out directly so the issue can be resolved. Individuals also have the right to lodge a formal complaint with the Information Commissioner’s Office (ICO), the UK data protection authority:

11. Cookie Policy

What are cookies?

Cookies are small text files placed on your device when you visit a website. They help the website function properly and provide information to the site owner about how the site is being used.

How I use cookies

This website (hosted by Squarespace) uses two main types of cookies:

  • Essential Cookies: These are strictly necessary for the website to function securely and correctly. They are loaded automatically when you visit the site.

  • Analytics and Performance Cookies: These are non-essential cookies used to collect data on site traffic and activity (such as which pages are visited most often).

Managing your cookie preferences

I only use Analytics and Performance cookies if you explicitly consent to them. When you first visit the website, a cookie banner will appear allowing you to "Accept" or "Decline" non-essential cookies.

If you decline, Squarespace will restrict the use of these analytics cookies and will not track your specific activity or IP address. You can change your preferences at any time by clearing your browser cookies and reloading the website to prompt the banner to appear again.